Current turnaround time is 7-10 WORKING days. Please double check Shipping method at checkout. Open Box orders will NOT be sent until postage is paid.

T&Cs

Terms & Conditions

As with all terms and conditions, these get a bit technical and we're sorry if they sound rather formal. However, they’re pretty standard and designed to enhance your online shopping experience by making it as easy and secure as possible.

By continuing to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Relax With Wax's relationship with you in relation to this website.

The terms ‘Relax With Wax’ or ‘us’ or ‘we’ or 'our' refer to the owner of the website incorporated in the UK as Relax With Wax Ltd (Company Number: 11753121) whose registered office is 28-29 Maxwell Rd, Peterborough, PE2 7JE. The term ‘you’ refers to the user or viewer of our website.

These terms and conditions apply to the use of the Relax With Wax website. By placing an order with us, you are agreeing to accept these terms and conditions. Please note, these terms and conditions are subject to change at any time without notice. It is the customer’s responsibility to review and agree to our terms and conditions prior to the purchase of any item. If you do not agree with the terms and conditions set out below, it’s probably best that you stop using www.relaxwithwax.co.uk.

INTELLECTUAL PROPERTY RIGHTS

You acknowledge and agree that we own all present and future copyright, registered and unregistered trademarks, design rights, unregistered designs, database rights and all other present and future intellectual property rights and rights in the nature of intellectual property rights existing in or in relation to the products and website. You are not permitted to use content in any way, without the prior, written authorisation of . You agree not to copy, Relax With Wax publish, reproduce, transmit, or distribute any of the above listed content. Violators will be prosecuted to the fullest extent permissible under UK law.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Shipping

We only accept UK & N. Ireland orders.  We do not accept any overseas orders. Any overseas order that have been paid will be refunded.

Refunds

We will offer a full refund within 7 days of dispatch if goods are damaged or mis-sent.  We will not accept returns without prior agreement. Return postage will be at the purchaser’s cost. Returned products must be in original packaging and unused. We will refund postage where goods are returned due manufacturing faults.  We cannot offer a refund on any personalised items unless it is our error.

Delivery

We aim to dispatch within 5 working days, however some products are made to order and may take longer especially during peak periods, therefore we reserve the right to extend our dispatch times to upto 14 working days.  

Products will only be dispatched after receipt of cleared funds.

Delivery will normally be within 3-4 working days from dispatch.

Delivery is usually made by Royal Mail, who will attempt to deliver, if you are 'red-carded' and fail to collect the item within Royal Mail's timescales the item will be returned back to us. If you wish your parcel to be resent you will unfortunately have to cover the postage cost.

LIABILITY

We do not accept liability (except as set out below) for any errors and/or omissions contained in our website and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.

If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible.

We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price.

In the unlikely event that you receive goods which are not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, we shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods, provided that you notify us of the problem 7 days of delivery of the goods, and return the goods to us, unless we inform you that return is not necessary.

We have taken every measure to provide accurate product images for each product for sale on the site. However, due to a number of different factors such as variations in internet browsers, monitor colour settings, etc, we cannot be held responsible or liable for any differences in colour between the image and the actual product.

Our products are handcrafted; therefore it is natural that some variation in colours and hues exists. We use a premium, natural soy bean wax which often takes on a 'frosted' or dappled appearance. This is quite normal and adds to the character of our products.

The products sold on Relax With Wax are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of our website or from any products or services purchased from Relax With Wax.

Good candle care and maintenance is the responsibility of the user; please follow safe practice at all times. Relax With Wax is not responsible or liable for any damage or injury which occurs due to lack of care or attention when burning our candles. In any case, our maximum liability to you is the amount you originally paid for the product.

We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.

We make no warranty that our website will meet your requirements or will be uninterrupted, timely or error free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of our website.

We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through our website. To the fullest extent permissible under UK law, we disclaim any and all warranties of any kind, whether express or implied, in relation to all the goods we sell. This does not affect your Statutory Rights as a consumer, nor does it affect your Contract Cancellation Rights.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of, or in connection with, the conditions for; any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings), or any loss of goodwill or reputation, or any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the conditions.

CUSTOMER SERVICE

We want to give you the best possible service, so in the unlikely event that we have fallen short of your expectations, we ask that you contact us as soon as possible so as we may rectify any difficulties you have experienced.

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